Payment & Shipping Policy
We accept Credit card, Debit card, AMEX Card and Net Banking.
Urban Trail ships orders after 24 hours of placing your order on the website. Please allow this time for your order to process (this time excludes weekends and holidays).
Once your order has shipped you will receive a confirmation email instructions on how to track your package.
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. Our customer service team will communicate to you if all or any portion of your order is cancelled and the charged amount will be reversed back to you.
Shipping Within India:
We have tied up with some of India’s leading delivery companies and all orders receive free standard shipping. We currently only ship within India and expected ship date is displayed in your shopping bag at the time of order. This information also appears in your order confirmation email. We package and ship your order as soon as we receive the payment.. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. Due to new safety procedures, shipping of orders may be delayed.
All of Urban Trail orders are shipped internationally from our warehouses to your provided shipping address via DHL/FEDEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.